At
last I have a response from the CIBC Client Care Centre. Some of you
may recall the copy of the letter I posted on my blog dated April 29.
It has been just over two months since I mailed my letter but at last I
have an answer to my question. The process has been a long and
frustrating one.
At the beginning of May I
did receive two messages on my answering machine, giving me a name and
extension number to call back. I called this number numerous times,
giving all my pertinent information. I still was unable to speak to some
one who knew anything about my problem.
This
past week, Tara was the agent who happened to pick up when I called and I
repeated my request for a response to my letter. Tara did not know the
answer but promised to call me back, and lo and behold, she did, even
on the same day!
Now for the answer.
Apparently I should be able to pay any government bills without using a
debit card. Of course, I will need to wait until next April to see if
this is actually so when I again have to pay my income taxes. Tara also
contacted the manager at my local CIBC branch. She said the local bank
would be happy to grant me a debit card and keep the number on my
file. In that way I would not need to carry a card with me or use a pin
number on a machine, the original problem being I cannot see you use
that card.
I am pleased that I finally have an
answer to my original concern. It is not the answer I anticipated, but
perhaps debit cards are the bank's attempts to thwart fraud.
I
think that the lesson I have learned through all this is that if
something is important enough to voice a concern or complaint, then it
is important enough to persist until the issue is resolved. Although I
was not happy with the two month time lapse in answering my concerns, I
am pleased with myself that I was persistent to see the matter
through.
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