My name is Susan Boman and I have been
banking with CIBC for approximately forty years. This past week, I attempted to
pay my taxes using my CIBC account. My effort was thwarted by the procedures in
place at the bank. I am writing both to complain and to suggest that CIBC find
a way to become more user friendly.
Although the tax form I was using indicated
that I could make my payment at any financial institution, I couldn’t access my
CIBC account to pay my taxes unless I used my debit card. Well, I don’t have a
debit card, nor do I intend to apply for one. I am legally blind and would find
carrying a card which I cannot see and cannot use, quite useless. I don’t use
the bank machine at the bank entrance for the same reason. My preference,
indeed my only viable option, is to go into the bank and speak with the teller
on duty.
When I tried to pay my taxes this week, the
teller was unable to proceed unless I used my debit card. Surely there could be
some button she could have pressed to override the system. This override would
have been very helpful for me and for others who for various reasons might
choose not to use a debit card. It is my hope that CIBC will be able to address
this problem before the next tax season rolls around.
This year I paid my taxes at another
financial institution where I have a small account. I fear that unless CIBC
proves itself to be more user friendly to those of us with sight challenges or
other disabilities, I might be moving my account to that other banking
institution.
I will wait to hear from you.
Sincerely,
Sue Boman
P.S. I have posted this letter on my blog
site, and will also post your response on the same site. www.whitecaneconnections.blogspot.ca
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