In my last post, I wrote that some airline
passengers who were visually challenged had some unfortunate experiences when
they were travelling alone. Since then, several people have asked what those
experiences might have been. The people who asked this question all had sight
and they told me of their own hard luck travel experiences of delayed flights
and lost luggage. How then, they asked, did the experiences of passengers with
sight difficulties vary from this?
From what friends tell me, and from my own
experiences, I think that the most stressful part of solo travel for a visually
impaired person is being left alone without a guide or point of reference. I
have been left twice. The first time I was actually at the original boarding
gate. However, the gate was changed and in spite of initial reassurances that I
wouldn’t be forgotten, I was! I became agitated when I heard the final call for
my flight and I wasn’t on it! When I managed to flag someone down, everyone was
most apologetic.
The second time I was left alone at the end
of a tunnel in Toronto. There was to be an exchange of guides but the first
guide left me and the second one didn’t show up. Knowing that I could have
easily wandered out onto the tarmac, there was great consternation when a
baggage handler finally found me. Both of these instances were prior to 9-11
and the additional security following that date.
When I write of horror stories, I instantly
recall hearing of the young woman who was left on the aircraft after the plane
had landed. She was told to wait in her seat and someone would assist her after
all the other passengers had disembarked. This is the usual practice. However, nobody
came and the next thing the woman heard was the air circulation shutting down
and the doors closing. She was alone and indeed stayed that way for several
hours until the maintenance crew came along to clean the plane. Now that is a
horror story to beat most tales of woe. Personally, I think that she should
have been given a free travel pass for life but I understand that she did at
least get an apology.
My friend, Norma, told me of her strange
experience. Norma was travelling with her guide dog and in spite of showing her
travel documents several times to ground agents and officials while being
guided to her flight, she was put on the wrong aircraft. Norma protested at the time, but nobody seemed
to listen. However, before takeoff, there was a great kafuffle and another
blind passenger was led onto the same plane with her guide dog. The ground crew
had mixed up the two women and put the other passenger on Norma’s flight. While
Norma is Caucasian and of average height, the other passenger was a petite
Asian woman. Both were travelling to entirely different destinations but both
had guide dogs. Yes, just because we are blind, does not mean that we are all
the same!
I think that in some instances it could be
quite stressful to travel with a canine guide. Just last spring, my friend Sue
was led on board to find that the seat numbers were different from the ones she
had booked. There simply wasn’t enough space under the seat for her guide dog.
The crew was unhelpful and both Sue and
Button became agitated and stressed. Finally, when Sue stood up and declared
that she simply couldn’t fly with the airline arrangements, a double seat was
found in the rear of the plane. By this time, Button was just as stressed as
Sue and simply refused to move from the place where she had collapsed in the
aisle. As a last resort, the pilot himself came back and carried the dog to the
new seat. Sue has great trepidations about flying again.
Well, some of you had asked, and so these
were a few of the horror stories I referred to. I could go on, but I think that
you get the drift.
Please, if you are travelling and see a
white cane or guide dog traveller, don’t be afraid to offer assistance.
Although I don’t always need the extra help, I am always grateful for the
offer.